FAQs-Smartgen,Genset Controller,Generator Controller,ATS Controller,panel manufactory,ats manufaction,battery charger manufactory 






Frequently Asked Questions(FAQS)





For circuit breaker, but not open

Question Description:

For circuit breaker, but not open.


Question Solving:

  1. Check if the programmable output of the controller is configured "break-brake output" and its wiring.

  2. Check the circuit breaker and its wiring.

For circuit breaker, close, open continuous motion

Question Description:

For circuit breaker, close, open continuous motion.


Question Solving:

  1. Check the close time of controller, break-brake time and make sure the circuit breaker is continuous or pulse signal.

  2. Check whether the circuit breaker undervoltage tripping electromagnet suction is in good contact.

For circuit breaker, but not closing, controller to "power close failure."

Question Description:

For circuit breaker, but not closing, controller to "power close failure."


Question Solving:

  1. Check if programmable output of the controller is configured with "power close" and its wiring.

  2. Check the circuit breaker and its wiring.

  3. Check whether programmable input port of controller is configured with "power closing input."

  4. Check the breaker auxiliary contact of "power closing input" is grounded.

Controller to "no power alarm stop".

Question Description:

Controller to "no power alarm stop".


Question Solving:

  1. Check if genset is generating electricity.

  2. Check whether there is voltage controller of power sampling end and its wiring.

  3. Check whether there is the generator set switch.

Have downtime electromagnet unit, electrical not stop

Question Description:

Have downtime electromagnet unit, electrical not stop.


Question Solving:

Check whether the programmable output of the controller is configured to "get electricity shutdown control".

Controller power supply automatic stay in automatic mode

Question Description:

Controller power supply automatic stay in automatic mode.


Question Solving:

Check whether programmable output of the controller is configured to "system in the automatic mode.

Remote start is no response

Question Description:

Remote start is no response


Question Solving:

  1. Check whether controller is in automatic position.

  2. Whether mains is abnormal.

  3. Whether control programmable input port is configured as "remote start", action and check the wiring.

  4. Whether input port is configured as "automatic start is prohibited".

Genset can not enter into high-speed, controller to "power low speed warning stop."

Question Description:

Genset can not enter into high-speed, controller to "power low speed warning stop."


Question Solving:

  1. Check the controller of the idle speed control output is in the idle time after disconnection.

  2. Check the electronic governor is in faults condition and wiring.

  3. Check whether "rated speed" of electronic governor is too low.

Genset without idle or direct overspeed, controller to "power overspeed alarm stop."

Question Description:

Genset without idle or direct overspeed, controller to "power overspeed alarm stop."


Question Solving:

  1. Check whether the programmable output of controller is configured.

  2. Make sure it is electronic speed or mechanical stay wire speed.

  3. Check whether there is an external electronic governor faults and wiring.

  4. Check controller whether the idle timer is "0 s".

  5. Adjusting "rated speed"of electronic governor, counterclockwise adjust potentiometer reduces speed.

start without speed, display"0rpm" or no display

Question Description:

start without speed, display"0rpm" or no display.


Question Solving:

Check speed sensor and its wiring, check the starting conditions of controller.





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